Orthopreneurs University Presents:

A Live Course with

The Ritz Carlton

Leadership Center

"Brand Differentiating Service &

A Culture of Excellence"

October 18, 2024 | Dallas, Texas | 6 CE Hours | Doctors & Teams

GENERAL REGISTRATION ENDS IN:

8 Out of 65 Seats Remain!

Normally $4,795, Now $1495

The Ritz Carlton Leadership Center normally charges $4,795 per person for the

2-day course (see here), but we’ve asked them to condense the program into a

1-day course specifically geared towards Orthodontists and their teams.

The $1295 registration fee includes 6hrs of CE, a facilitated experience provided by

The Ritz Carlton Leadership Center, Breakfast, Snacks, and Lunch.

WANT TO STAND OUT IN YOUR COMMUNITY?

Let's be honest...

If your competition is also a pretty good orthodontist then you need to stand out by offering lower prices or by providing better customer service.

That's where this course from The Ritz Carlton Leadership Center comes in.

This course is designed for Doctors AND Team members to learn firsthand how to implement The Ritz Carlton’s legendary best practices to provide a customer service experience that will redefine the future of your practice.

ONLY 8 of 65 Seats Available!

What is the Closest Airport?

Dallas BioSkills is conveniently located 10 miles from Dallas Forth Worth (DFW) airport and 9 miles from Dallas Love Field airport.

Where do I stay?

Several hotels are located nearby. Here are some well-rated, affordable options:

Holiday Inn Express & Suites Dallas NW - 0.5 miles away

Hampton Inn & Suites Farmers Branch Dallas - 0.5 miles away

Wyndham Garden Dallas North - 1 mile away

Please note that there is no room block available. Attendees are responsible for booking their own accomodations.

I'm driving. Is there parking?

Yes. Dallas BioSkills has ample free parking for attendees.

Do I get Continuing Education Credits?

Yes. Orthopreneurs is an AGD PACE certified provider. You will receive 6 CEUs for this course.

FAQ image

What is the Closest Airport?

Dallas BioSkills is conveniently located 10 miles from Dallas Forth Worth (DFW) airport and 9 miles from Dallas Love Field airport.

Where do I stay?

Several hotels are located nearby. Here are some well-rated, affordable options:

Holiday Inn Express & Suites Dallas NW - 0.5 miles away

Hampton Inn & Suites Farmers Branch Dallas - 0.5 miles away

Wyndham Garden Dallas North - 1 mile away

Please note that there is no room block available. Attendees are responsible for booking their own accomodations.

I'm driving. Is there parking?

Yes. Dallas BioSkills has ample free parking for attendees.

Do I get Continuing Education Credits?

Yes. Orthopreneurs is an AGD PACE certified provider. You will receive 6 CEUs for this course.

FAQ image

COURSE OUTLINE

Friday Morning

A Culture of Excellence |

Building Success from Within

One cannot extend legendary service without having robust systems and processes in place. As an award-winning employment brand, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.

Leaders ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.

  • Distinctive Topics

    • The Ritz-Carlton Culture: An in-depth review of The Ritz Carlton Gold Standards: The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values.

    • Simple, Sustainable Processes: Learn about the selection process at The Ritz-Carlton and how we onboard, reward and recognize our talent.

    • Employee and Customer Engagement: The foundation of driving customer engagement is having engaged employees. Employee mindset has everything to do with whether your business survives or thrives, because engaged employees create engaged and loyal customers.

    • Importance of Empowerment: Empowering employees is an imperative component of our legendary service. At The

      Ritz-Carlton, empowerment means that our Ladies & Gentlemen can make decisions that impact the well-being of our guests. The Ritz-Carlton’s empowerment model reduces problem resolution costs and creates consistently exceptional service.

Friday Afternoon

Brand Differentiating Service |

Delivering an Elevated Experience

Any brand not emotionally engaging their customers, risks losing those customers to a competitor that will. Especially in a volatile market, consumers are likely to spend time and money where they feel valued.

At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady and Gentleman is educated in the emotional and psychological aspects of service. With this program, you will learn how these time-tested methodologies foster a culture of personalized service and genuine care.

  • Distinctive Topics

    • Emotional Connection: A discussion about the difference between functional and emotional benefits and why this distinction is critical to brand loyalty.

    • The Ritz-Carlton Key Service Principles: An overview of the service principles that lead to authentic connections and the importance of psychology in service.

    • Optimizing Every Interaction: The five components that customers need and want in a service industry professional, regardless of organization or customer.

    • Creating a Legendary Experience: A review of how to anticipate customer needs through their service journey, including how to stay-in-the-moment to increase perception, customer relationship management best practices, and how to leverage surprise and delight techniques.

The Schedule

Friday October 18th, 2024

8:00 AM - 4:30 PM

8:00-8:30AM

Registration & Breakfast

8:30AM-10:00AM

A Culture of Excellence I

Building Success From Within

10:00AM-10:30AM

Break

10:30AM-12:00PM

A Culture of Excellence Cont'd

12:00PM-1:00PM

Networking Lunch

1:00PM-2:30PM

Brand Differentiating Service I

Delivering an Elevated Experience

2:30-3:00PM

Break

3:00-4:30PM

Brand Differentiating Service / Q&A

About The Ritz Carlton Leadership Center

"The Art of Experience"

For over two decades, The Ritz-Carlton Leadership Center has delivered award-winning services that empower clients to enhance customer and employee engagement, innovate their culture, and stand out. Grounded in the legendary Gold Standards that earned us two Malcolm Baldrige Awards, we help clients lead their markets, drive loyalty, attract new customers, and earn accolades. The Ritz-Carlton Leadership Center is your partner in elevating service excellence, customer engagement, and organizational culture.

Hosted at Dallas BioSkills Lab

This 10,500 square foot facility features a large reception area, 65-seat stadium-seating auditorium, meal room, and more. This facility is conveniently located near the major airports and a variety of hotel and restaurant options.

  • 10 miles from DFW International Airport.

  • 9 miles from Love Field Airport.

  • Several hotel and dining choices close by.

National Bioskills Laboratories

1601 LBJ Freeway, Suite 100

Farmers Branch, TX 75234

Registration Phases & Pricing

  • Early Bird Registration (priced at $1095) ends at 12AM EST on June 12, 2024

  • General Registration (priced at $1295) ends at 12AM EST on June 26, 2024

  • Late Registration (priced at $1495) begins on June 27th, 2024

Event Cancellation and Rescheduling Policy

If you request cancellation on or before July 20, 2024, you are eligible for a refund for this event. If you register on or after July 20, 2024, you have two business days from the registration date to cancel for a refund. Any request to cancel after July 20, 2024, and before September 3, 2024, is beyond the cancellation window is not eligible for a refund, but may qualify for an extension. Any refund issued will incur a 6% administrative fee.

If you request cancellation between July 21, 2024, and September 3, 2024, you are eligible for an extension which can be redeemed for a future event. Your extension must be used within one calendar year of the original date of order. Extension seat availability is offered as a courtesy and is not guaranteed; events must have “extension seats” available in order to register using an extension. Any request to cancel or reschedule that is received after September 3, 2024, is not eligible for an extension or refund and will result in forfeiture of funds.

© 2024 Orthopreneurs University - All Rights Reserved,

Have Any Questions?

Mail us at: support@orthopreneurs.com